AIIMS Delhi, GGSIP University collaborates for innovative patient grievance redressal system

NEW Delhi: The All India Institute of Medical Sciences, Delhi, and Guru Gobind Singh Indraprastha University today announced a collaboration aimed at improving patient care through a 'patient grievance redressal system'.

The partnership aim at enhancing transparency, accountability, and patient satisfaction within the healthcare domain, Delhi AIIMS director M Srinivas said. The collaboration was formalised through the signing and exchange of an agreement between AIIMS, New Delhi and USAR (University School of Automation and Robotics) and USDI (University School of Design and Innovation) of the Guru Gobind Singh Indraprastha University (GSIPU).

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The collaborative effort underscores the commitment of both institutions to drive positive change in the public healthcare sector, Srinivas said. The 'patient grievance redressal system' aims to comprehensively address patient concerns and feedback, Srinivas said, adding that this initiative is noteworthy as it is the first-of-its kind, demonstrating a pioneering approach to patient care.

This project is anticipated to save crores of rupees for AIIMS as it leverages the expertise and commitment of GGSIPU's faculty and students. “What sets this project apart is that it comes at no cost to AIIMS as the students and faculties of GGSIPU's USAR and USDI have generously volunteered to develop the programme free of charge,” said Rima Dada, professor in-charge of AIIMS media cell.

Initially, the patient grievance redressal system will be implemented in the mother and child block of AIIMS, with plans to extend its coverage to other departments, blocks, and centres across the institution in subsequent phases.