FICCI and OYO co-create Online Certification Course for Hospitality Industry in post COVID world

NEW DELHI: With the covid-19 pandemic, the hospitality industry being impacted the most, has turned the business of hotels and their operations upside down. Hence, The Federation of Indian Chambers of Commerce & Industry (FICCI) and OYO, signed an MOU to develop and design an online training and certification course on the best practices a hotel should follow in light of COVID-19.

Key Features of the Course

• OYO has developed and designed the course materials for the program.

• The course will focus on redesigning the sanitisation protocols and minimising person-to-person contact for a hotel in line with the Standard Operating Procedures announced by the Ministry Of Tourism, Government of India.

• This course is available in Hindi and English.

• The certification course will have a set of nine training modules built to help hotels and hospitality professionals implement key safety guidelines.

• The modules covered in this course include hotel, staff, guest, front-office, F & B service, housekeeping, guest room cleaning and food production advisories. This will also include an advisory on how to handle suspected Covid or Covid-positive guests.

Objectives of the programme

• The partnership is envisaged to create an avenue for hotels and hospitality professionals to meet the challenges of operating a hotel in the present circumstances and also provide relevant solutions to address the same.

• FICCI will enable and support the implementation of Information Technology (IT) infrastructure and the online delivery platform for the online certification course

• Once the course is completed, after the evaluation successful candidates will receive a Certificate of Compliance by FICCI that will help them implement key safety guidelines, boost customer confidence and help in demand creation as travel resumes in a post-Covid world.

• The course will open up avenues for candidates to build a strong career in the hospitality industry.

FICCI and OYO are committed to strengthening the support mechanisms in the hospitality industry, promote and participate in the government’s efforts for attracting domestic and foreign tourists and contribute to the future of hospitality in the country.

Reiterating its strong commitment to providing a safe and pleasant hospitality experience to its guests, OYO has recently launched its ‘Sanitised Stays’ initiative. This course with FICCI is yet another step in the direction of building a holistic framework to address the post-Covid requirements.

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