UGC to use e-Samadhaan for grievance redressal; Complaint handling mechanism discontinued
Ishita Ranganath | March 22, 2023 | 11:55 AM IST | 1 min read
UGC has closed the CHM redressal system and now will use e-Samadhaan portal to receive and resolve complaints from students and stakeholders.
NEW DELHI: The University Grants Commission has asked all higher education institutions (HEI) that online or ODL courses to inform its students and concerned stakeholders about the shift to e-Samadhaan portal from complaint handling mechanism (CHM) for submitting complaints.
UGC has discontinued CHM with immediate effect, however, all the pending complaints will be resolved. CHM was an interactive web portal that allowed learners to submit and track complaints online. The submitted complaints were resolves at the HEI level, UGC regional office level and UGC level in a time bound manner.
Also Read | UGC asks colleges, universities to include chapter on sickle cell disorders in course curriculum
The e-Samadhaan portal is a centralised, single-window mechanism that avoids duplication and redundancy f the complaints.
"In view of the above, it is informed that provision of complaint handling mechanism (CHM) on UGC DEB web portal has been closed and accordingly, all stakeholders are requested to visit the e-Samadhaan online portal at samadhaan.ugc.ac.in for submitting their complaints/grievances," read the UGC notice.
Follow us for the latest education news on colleges and universities, admission, courses, exams, research, education policies, study abroad and more..
To get in touch, write to us at news@careers360.com.
Next Story
]Featured News
]- Degrees Without Jobs: 40% of graduates in India can’t find work, fewer get salaried employment, finds report
- IIT Delhi’s Jhajjar campus expansion shelved after technical survey flags weak soil, waterlogging: Govt
- Post-Matric Scholarship: Government plans to impose fee cap, raise income limit to Rs 4.5 lakh next year
- What is the Rohith Act? Provisions, origin, politics of a draft law to combat caste discrimination on campus
- Jadavpur University civil engineer’s work on vernacular architecture and climate resilience wins plaudits
- Minority Scholarships: Rs 3,400 crore unspent, panel says revive scheme in states ‘with no irregularities’
- NMC to medical colleges: File monthly reports on student suicides, ragging cases, faculty vacancies
- Primary school teachers in Karnataka must serve 12 years before promotion, say new recruitment rules
- Education Loan: PM-USP scholarships up 31.6% nationally, but J-K and Ladakh see 10.9% drop in 5 years
- Experts propose 7 spots for university townships in education ministry’s post-budget webinar