UGC to use e-Samadhaan for grievance redressal; Complaint handling mechanism discontinued
Ishita Ranganath | March 22, 2023 | 11:55 AM IST | 1 min read
UGC has closed the CHM redressal system and now will use e-Samadhaan portal to receive and resolve complaints from students and stakeholders.
NEW DELHI: The University Grants Commission has asked all higher education institutions (HEI) that online or ODL courses to inform its students and concerned stakeholders about the shift to e-Samadhaan portal from complaint handling mechanism (CHM) for submitting complaints.
UGC has discontinued CHM with immediate effect, however, all the pending complaints will be resolved. CHM was an interactive web portal that allowed learners to submit and track complaints online. The submitted complaints were resolves at the HEI level, UGC regional office level and UGC level in a time bound manner.
Also Read | UGC asks colleges, universities to include chapter on sickle cell disorders in course curriculum
The e-Samadhaan portal is a centralised, single-window mechanism that avoids duplication and redundancy f the complaints.
"In view of the above, it is informed that provision of complaint handling mechanism (CHM) on UGC DEB web portal has been closed and accordingly, all stakeholders are requested to visit the e-Samadhaan online portal at samadhaan.ugc.ac.in for submitting their complaints/grievances," read the UGC notice.
Follow us for the latest education news on colleges and universities, admission, courses, exams, research, education policies, study abroad and more..
To get in touch, write to us at news@careers360.com.
Next Story
]Featured News
]- No guidance, no time: TET exam prep leaves teachers scrambling to balance studies alongside full-time jobs
- ‘Weaken universities’: Bihar teachers on month-long protest against plan to bring colleges under govt control
- ‘Have seen 8 suicides’: Why hundreds of IIT Delhi B.Tech students are protesting over Rishikesh Kumar’s death
- ‘Cover-up, conflict of interest’: Visva Bharati prof files RTI, VBUFA says facts buried in disciplinary cases
- University of Southampton Delhi to launch 30 courses over next decade, expand to STEM, health, arts: Provost
- Maharashtra’s draft coaching regulation law based on Kota-like centres, will harm small classes: Association
- ‘Cancel admissions’: Jamia Millia students allege lower rank-holders given seats over toppers, protest
- MGR Medical University releases faculty data of 13,000 teaching staff after TN group’s transparency push
- ICAR DDG: ‘NEP rollout priority; multiple entry-exit option helps bring students back to BSc agriculture’
- Removing deprivation points from admissions will change JNU’s character, make it elitist: Professor